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DO YOU ACCEPT RETURNS/EXCHANGES?



All sales are final because Hidden Files stands commitment. Orders may not be cancelled, altered or changed once placed. Please review all purchases carefully before submitting a payment. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates. During peak seasons, please order early to allow time for processing and standard shipping. 

If there’s any issue with your order use link above “Report order issue” Then use Report iD # found in your packing slip 

Report order issue 

For a faster response just direct message us on our instagram @HiddenFiles.LA with order # and reason. 

NOTE! Once you receive a package you will have 1 weeks to make any claims! After that we will not be responsible for any damage items. Also we will only take responsibility for any wrong item/size send by us. 

HOW CAN I FIND THE STATUS OF MY ORDER?

Hidden Files supports transparency. Once you place your order, you will receive an order confirmation via email. A tracking number will be emailed to you when your item has shipped so you can track it’s journey to you. ( If you don’t see an order confirmation check your spam mail). 

WHEN WILL MY ORDER SHIP?

DOMESTIC ORDERS

Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery.

INTERNATIONAL ORDERS

Please allow up to 10 business days for order processing and an additional 3-5 weeks for delivery. International shipments are subject to additional duties, taxes, and other customs fees. We are not responsible for tariffs or customs fees. 

HOW CAN I EDIT MY SHIPPING ADDRESS?

So long as your order has not yet shipped, you can email support@hiddenfiles.shop and we will sort it out!