Cart 0

Order & Shipping Policy

All sales are final because Hidden Files stands commitment. Orders may not be cancelled, altered or changed once placed. Please review all purchases carefully before submitting a payment. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates. During peak seasons, please order early to allow time for processing and standard shipping. 
If there’s any issue with your order use link above “Report order issue” Then use Report iD # found in your packing slip 
Report order issue 
For a faster response just direct message us on our instagram @HiddenFiles.LA with order # and reason. 
NOTE! Once you receive a tracking # you will have 4 weeks to make any claims! After that we will not be responsible for any lost or damage items. 
 
WHEN WILL MY ORDER SHIP?
DOMESTIC ORDERS
Please allow up to 10 business days for order processing and an additional 7-10 business days for delivery.
INTERNATIONAL ORDERS
Please allow up to 10 business days for order processing and an additional 3-5 weeks for delivery. International shipments are subject to additional duties, taxes, and other customs fees. We are not responsible for tariffs or customs fees.